Remove all technocrats from the line of fire. These are the folks who are always afraid of offending someone. Who quiver when receiving three customer complaints on a product purchased by 10,000 satisfied customers. Who homogenize and blunt efforts and strategies until they are ineffective. Who actually read, write and understand the fine print. And who enforce politically correct attitudes, initiatives and programs. Technocrats play a valuable role, just not on the front line in operating positions. Remove all technocrats from the line or fire. If you find a technocrat in the line of fire... don’t blame the technocrat. The problem is with the boss of the person who put him or her there. See that all the technocrats on the front line are replaced with warriors. Who fight the battles, and win the wars, and recover from the defeats. Warriors need to drive the enterprise.